Hosting and IT operations with end-to-end responsibility

As CTO at Mira Internet, I was responsible for hosting, servers, capacity, backup and redundancy. I later applied that experience at Modified Solutions, Growix and avecdo, where customer systems and our own product had to keep running and evolving. I know both the technical decisions and the customer conversation when something needs attention.

Hosting and incident response at Mira Internet

A solution is only useful if it is available, can handle its load and can be brought back when something goes wrong. When a technical incident occurred, we had to find the cause, act and understand the customer's needs.

Operating customer and product systems

I have worked with Linux servers, virtualisation, storage, monitoring, load balancing and operations at providers including AWS, OVH and Hetzner. Those platforms are not a goal in themselves. The point is that I know the practical questions behind a choice of provider: Who takes responsibility when the service fails? How do we detect a problem? What must be recoverable? And how much capacity do we need now and later?

I am happy to have that conversation with specialists, because I understand the technology and its consequences. At the same time, an operations decision is also a business decision. An expensive solution is not automatically safer for the task at hand, and the lowest price says nothing about the responsibility that comes with it. I am used to weighing customer requirements, capacity and operations, and to taking part in handling technical incidents.

Communication during incidents

My experience as a business owner has also taught me that communication is part of an incident. If a problem affects a customer, it does not help for the developers to receive every enquiry while they are trying to fix it. I find out what has happened, take the conversation and make sure a decision is made. That is the way of working a former employee describes in their recommendation.

I am looking for a leadership role where I can use that understanding to ensure coherence between development, providers and daily operations. The specific technology belongs with the right specialists; my responsibility is to know enough to ask the questions, set direction and make sure ownership is clear.

Contact: kontakt@tomc.dk · +45 299 297 67